Return Policy

At Mitkart India Pvt. Ltd., we aim to provide a fair and transparent return process to ensure customer satisfaction while maintaining responsible product handling. This Return Policy outlines the conditions under which customers may request a return for products purchased through the Mitkart India platform.

1. Eligibility for Returns

Customers may raise a return request under the following conditions:

A return request must be raised within 7 days from the date of product delivery.

The product must be unused, undamaged, and in its original condition.

The item must be returned with all original packaging, labels, tags, and accessories provided at the time of delivery.

The product must match the original order and invoice details.

Mitkart India reserves the right to reject return requests if the product does not meet these conditions.

2. Valid Reasons for Return

Return requests may be accepted in situations such as:

The product delivered is damaged or defective

The product received is different from the item ordered

The product has manufacturing defects

Any other valid issue verified by the Mitkart India support team

Customers may be required to provide photographs or supporting information to help verify the issue.

3. Return Request Process

To initiate a return request:

Customers must contact Mitkart India customer support within the allowed return period.

Provide the order number, product details, and reason for return.

Submit any required images or proof if requested.

The support team will review the request and guide the customer through the return process.

Once the return is approved, instructions for returning the product will be provided.

4. Shipping Cost for Returns

The customer will bear the shipping cost for one side of the return process unless otherwise specified.

In certain verified cases such as wrong or defective product delivery, Mitkart India may assist in resolving the shipping arrangements.

Shipping charges, if applicable, may not be refundable unless the return is due to a verified platform or seller error.

5. Return Approval and Inspection

After the returned product is received:

The item will be inspected to ensure it meets return eligibility conditions.

If the product passes the inspection process, the refund or replacement process will be initiated according to the Refund Policy.

If the product fails inspection due to misuse or damage, the return request may be rejected and the product may be sent back to the customer.

6. Policy Updates

Mitkart India reserves the right to modify or update this Return Policy at any time in order to improve customer service or comply with legal requirements.

Users are encouraged to review this policy periodically.